Trading up

I ran into an old friend the other day who said he was downsizing and asked me if I had any use for a 20” band saw.

Ask and listen

One of the first things to learn as a seller is the importance of asking questions.

The lost art

We tend to think that if we think or perceive a certain way, everybody must think or feel the same. In some cases this might be true. But there as many different ways of thinking and perceiving as there are people.

Are you hungry?

How soon after delivering a quote should you wait to follow up? You don’t want to sound too hungry, after all.

The ‘most important thing’

The question arises frequently: “What is the single most important aspect of running a business?” Popular answers include customer service, fulfillment and good sales skills. I’m in the camp that thinks it’s getting paid.

Stupid is as stupid does

That’s a line from Forrest Gump, which unfortunately applies to me.

Deregulation

There’s been a lot of talk lately about getting rid of regulations.

Useless invention

For the last week, I have been struggling to adjust to Daylight Savings Time. I’m not a big fan.

Viewer discretion is advised

It seems like every woodworker now has a YouTube channel, which has me a little worried.

Cyber loafing

There have always been ways for your employees to goof off. I’ve had plenty of discussions over the misuse of distracting devices, typically personal stereos and cellphones. Now it’s the smartphone, the ultimate distraction.