Word of mouth and the “eraser”

It has been said many times that the best form of advertising is word of mouth. We all know what that is. You do a job for one person and then they tell their friends about you and the friends hire you to do their job too.

That’s not finished, is it?

Reading A.J.’s post about tact got me thinking about the whole subject. I’ve never been a candidate for any awards in this department. Whenever I have been asked for my opinion, I have always tried to offer it honestly. I know there have been times when what I had to say was not what the […]

How not to treat your customers

In the past couple of months I have had occasion to order a number of items from various online vendors. Most of these arrived at my doorstep without any delays of other hitches. But two of them got hung up.

Small business up against the wall

This from a recent article in the L.A. Times: “In every recession over the last three decades, it has been America’s small businesses – those Lilliputian companies with fewer than 100 employees – that stepped forward, began hiring and pulled the country out of the mire. Not this time.