Archive for July, 2010

Word of mouth and the “eraser”

Tuesday, July 27th, 2010

It has been said many times that the best form of advertising is word of mouth. We all know what that is. You do a job for one person and then they tell their friends about you and the friends hire you to do their job too. (more…)

That’s not finished, is it?

Friday, July 23rd, 2010

Reading A.J.’s post about tact got me thinking about the whole subject. I’ve never been a candidate for any awards in this department. Whenever I have been asked for my opinion, I have always tried to offer it honestly. I know there have been times when what I had to say was not what the other person wanted to hear. And I know that, sometimes. I was not really being asked for my opinion but rather for praise. (more…)

How not to treat your customers

Tuesday, July 20th, 2010

In the past couple of months I have had occasion to order a number of items from various online vendors. Most of these arrived at my doorstep without any delays of other hitches. But two of them got hung up. (more…)

The polo field

Friday, July 16th, 2010

My post about Homer got a lot of response, most of it focusing on the “ColossalMarts” and their detrimental effect on smaller local businesses, which was, I guess, the point I was making. But there are a lot of other disadvantages to the invasion of “ColossalMart.” (more…)

Small business up against the wall

Wednesday, July 14th, 2010

This from a recent article in the L.A. Times: “In every recession over the last three decades, it has been America’s small businesses those Lilliputian companies with fewer than 100 employees that stepped forward, began hiring and pulled the country out of the mire. Not this time. (more…)